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Security management Enterprise class firewalls protect our network from attack. We also ensure that every server remains clear of all vulnerabilities and emerging security threats by undertaking regular security audits and software updates.
SSL certificates All packages can include registration of an ‘SSL’ certificate for secure web serving (HTTPS) as required. POA
24/7/365 automated monitoring Servers are monitored to ensure critical applications maintain availability. Should the VLE service crash or refuse connections our systems attempt to restart the service and will alert you by e-mail or SMS if a problem persists.
Remote administration (Xclusive ONLY) Administration access to your server is available via;
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Server Platform All Shared and Xclusive packages are deployed on award winning, high performance UNIX servers with a specification to ensure every learner benefits. | |||||||||||||||||||||||||||||||||||||
Public IP address Every server is allocated at least one Public IP address with additional addresses available upon request.
DNS management The ‘dark art’ of DNS is a practice best left to your service provider. We will happily provide registration and DNS zone management for your domains as required.
Bandwidth management Our 'Quality Of service' policies guarantee your VLE gets the bandwidth it needs to perform. In addition, a burst-able top limit of up to 100Mbit is available. Finally, total traffic utilisation is logged; generating web reports of your bandwidth usage on a monthly basis. | |||||||||||||||||||||||||||||||||||||
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Hardware upgrade We automatically upgrade Xclusive servers after 24 months so users benefit from the increased performance of technology advances*. | |||||||||||||||||||||||||||||||||||||
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Hardware maintenance The included comprehensive maintenance cover replaces faulty parts or swaps your VLE to a new server - no quibble, guaranteed 4 hour response. | |||||||||||||||||||||||||||||||||||||
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Data backup Daily backup of all your data to high capacity LTO2 tape. We will hold this data for up to fourteen days before recycling the backup media. All backups are removed off-site for added security. | |||||||||||||||||||||||||||||||||||||
Usage statistics The award winning 'Urchin' web analytics solution provides a wealth of information to assist you in understanding the browsing habits of your users. | |||||||||||||||||||||||||||||||||||||
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Battery backup APC UPSs protect servers from mains power surge or 'spike' whilst providing valuable backup power during rare outages. | |||||||||||||||||||||||||||||||||||||
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RAID storage For installations requiring more than 1TB of redundant storage (Xclusive 5000) we utilise high capactiy Raid solutions connecting over 2Gbit Fibre Channel. | |||||||||||||||||||||||||||||||||||||
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Connections will only be permitted from registered addresses, or over VPN, to ensure maximum security. | |||||||||||||||||||||||||||||||||||||
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* Conditional on contract renewal | ||||
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